Terms of Service
Effective Date: June 11th, 2025
Welcome to Clearline Solutions. These Terms of Service ("Terms") govern your use of the Clearline Solutions website ("Website") and the Xactimate estimating and related services ("Services") provided by Clearline Solutions.
By accessing or using our Website or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Website or Services.
1. Acceptance of Terms
These Terms constitute a legally binding agreement between you ("User," "Client," "you") and Clearline Solutions ("we," "us," "our"). You affirm that you are of legal age to enter into this agreement in your jurisdiction and have the authority to bind any entity on whose behalf you are using the Services.
2. Description of Services
Clearline Solutions provides professional Xactimate estimating services for the property damage restoration and construction industries. Our Services include, but are not limited to, the creation of Xactimate estimates for water damage, fire damage, mold remediation, wind/hail claims, supplemental estimates, and detailed scopes of work.
3. User Responsibilities
By using our Services, you agree to:
Provide accurate, complete, and current information as requested for your estimate requests.
Submit all necessary documentation (e.g., photos, scope notes, reports) via the specified method (e.g., email after form submission) as instructed.
Review all estimates and scopes of work provided by Clearline Solutions for accuracy and completeness, as the final review and approval of the scope is your responsibility.
Use the Website and Services only for lawful purposes and in accordance with these Terms.
Maintain the confidentiality of any account credentials you may receive.
4. Estimates and Accuracy Disclaimer
Clearline Solutions strives to provide accurate and detailed Xactimate estimates based on the information and documentation you provide.
The accuracy of our estimates is directly dependent on the completeness and quality of the documentation and information available to us.
We use industry-standard pricing and methodology, but actual costs may vary due to factors beyond our control (e.g., market fluctuations, specific contractor rates, unforeseen conditions).
Our estimates are provided as a professional assessment and are not a guarantee of final project costs or outcomes.
Crucially, Clearline Solutions acts solely as a service provider for Xactimate estimating. The final review, verification, and acceptance of the estimate and scope of work for its intended use (e.g., for claims submission, project budgeting, or execution) remains the sole responsibility of the requester. Our estimate is a tool to assist you, not a final determination of cost or scope.
5. Intellectual Property
All content on this Website, including text, graphics, logos, icons, images, and software, is the property of Clearline Solutions or its content suppliers and protected by copyright and other intellectual property laws. The Xactimate estimates and scopes of work prepared by Clearline Solutions for you are intended for your use in managing your project or claim, but Clearline Solutions retains intellectual property rights over its methodologies and original content creation.
6. Limitation of Liability
To the fullest extent permitted by applicable law, Clearline Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Services; (b) any conduct or content of any third party on the Services; (c) any content obtained from the Services; and (d) unauthorized access, use, or alteration of your transmissions or content.
7. Indemnification
You agree to indemnify, defend, and hold harmless Clearline Solutions, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your (or anyone using your account's) violation of these Terms.
8. Governing Law and Jurisdiction
For Canadian clients, the laws of British Columbia, Canada, shall govern these Terms and your use of the Services.
For clients in the United States and the United Kingdom, the applicable laws will depend on specific agreements and legal principles. Your lawyer will advise on how to best structure this for cross-border operations.
Any dispute arising out of or related to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in Vancouver, British Columbia, Canada, or as otherwise agreed upon with your legal counsel for international clients.
9. Changes to Terms
We reserve the right to modify or replace these Terms at any time. We will provide reasonable notice of any material changes, typically by posting the updated Terms on our Website. Your continued use of the Website or Services after any such changes constitutes your acceptance of the new Terms.
10. Contact Information
If you have any questions about these Terms, please contact us at: Email: [info@theclearlinegroup.com] Phone: [+1-604-202-6590]