Privacy Policy

Effective Date: June 11, 2025

Clearline Solutions ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information you provide when you visit our website www.theclearlinegroup.com and use our Xactimate estimating and related services ("Services").

By using our Website and Services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information to provide and improve our Services to you. The types of personal information we may collect include:

• Information You Provide Directly:

  • Contact Information: Name, email address, phone number, company name.

  • Project/Claim Details: Project address, date of loss, claim number, insurance company, brief description of the loss/project, type of estimate service requested, urgency, and any specific instructions or details you provide.

  • Documentation: Photos, videos, scope notes, diagrams, measurements, drying logs, existing estimates, policy details, claims reports, specific material preferences, and any other supporting documentation you email to us.

  • Account Information: If you create an account, we may collect usernames and passwords.

  • Communications: Information you provide when you contact us with questions, feedback, or support requests.

• Information Collected Automatically (via Website Usage):

  • Usage Data: Information about how you access and use the Website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access.

  • Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to collect information about your Browse activities, remember your preferences, and improve your user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our Services, including generating Xactimate estimates and scopes of work.

• To communicate with you regarding your estimate requests, project details, and service updates.

• To process and fulfill your requests for estimates and services.

• To understand your needs and provide tailored support.

• To improve our Website and Services, develop new features, and enhance user experience.

• To manage and maintain your account, if applicable.

• To detect, prevent, and address technical issues or fraudulent activities.

• To comply with legal obligations and enforce our Terms of Service.

• For marketing and promotional purposes, such as sending you newsletters or special offers, where you have provided consent.

3. Disclosure of Your Information

We may share your personal information in the following circumstances:

• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., website hosting, analytics, payment processing, professional software like Xactimate). These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.

• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

• To Protect Our Rights: We may disclose your information to protect the rights, property, or safety of Clearline Solutions, our users, or others.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Data Protection Rights

Depending on your location (e.g., Canada, USA, UK), you may have specific rights regarding your personal information, which may include:

• The right to access your personal information.

• The right to rectification of inaccurate or incomplete information.

• The right to erasure of your personal information.

• The right to restrict processing of your personal information.

• The right to data portability.

• The right to object to processing of your personal information.

• The right to withdraw consent (where processing is based on consent).

• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the contact details provided below. We may require you to verify your identity before responding to your request.

7. International Data Transfers

As we serve clients in Canada, the United States, and the United Kingdom, your personal information may be stored and processed in countries other than your own. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

IMPORTANT: Your lawyer will need to advise specifically on mechanisms for international data transfers, such as Standard Contractual Clauses (SCCs) for GDPR compliance, if applicable.

8. Third-Party Websites

Our Website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites29 you visit.

9. Children's Privacy

Our Services are not intended for individuals under the age of [e.g., 13 or 16, depending on relevant laws like COPPA/GDPR]. We do not knowingly collect personal information from children without parental consent. If you believe we have collected personal information from a child, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Clearline Solutions

Email: [info@theclearlinegroup.com]

Phone: [+1-604-202-6590]